Returns and Refunds

Items bought from AVISTA can be returned within 14 days of receipt of shipment in most cases.
During this period, you can try the product and examine it just like you would when you buy
something in a physical store. The product must be in the same condition that you receive it and
undamaged in any way. You are allowed to take the product out of its packaging, unless the
packaging is sealed.

If you decide to return the items, you’ll need to let us know by filling in the return form on our
website, or using the model withdrawal form below. You may also let us know that you want to
return your order by sending an email to: [email protected]. Please note that you must
send the items back within 14 days of informing us.

Processing your return

After we receive your return shipment, we will inspect the returned items and start processing
your refund. The money will be refunded to the original payment method you’ve used during the
purchase, unless you prefer otherwise. The refund will be paid within 7 days. We will cover the
shipping costs for the return.

Withdrawal Form

If you would like to withdraw your contract, please fill in this form and send it to:

“White City”, Central Boulevard Street 5/6
Baku
Azerbaijan

Or by email: [email protected]

I hereby would like to withdraw from our concluded contract on the purchase of the following
goods:

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Ordered on: __________, Received on: __________
Customer name:

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Customer address:

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Customer signature and date:

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